Refund/Replacement Policy

We are committed to delivering quality products. If you receive a damaged or defective item, you can get a full refund.
✅ Conditions for Refund:
  • You must report the issue within 3 days of delivery.
  • You need to provide clear photo or video proof of the damage or defect.
  • The product must be returned in its original condition and packaging.
  • Once we receive the returned product, your refund will be processed within 2–3 business days.

✅ Courier Charges:
  • Customers must pay for courier charges, even for damaged or defective items.
For any concerns, please contact our support team at care@crozmo.in

We want you to love your skin—and our products. If you're not completely satisfied with your purchase, we're here to help.

✅ Eligibility for Refunds/Replacement
To be eligible for a refund:
  • The item must be Replaced within 7 days of the purchase date.
  • The product must be unused and in its original packaging.
  • You must provide proof of purchase (e.g., receipt, order confirmation).
  • Due to hygiene and safety concerns, we do not accept returns or issue refunds for opened or used products unless they are defective or damaged upon arrival.

✅ Damaged or Defective Products
If your product arrives damaged or defective:
  • Contact us within 7 days of delivery.
  • Include photos of the damaged item and packaging.
  • We will offer a replacement at no extra cost.

✅ Non-Refundable Items
  • Gift cards
  • Trial-size products or samples
  • Final sale or clearance items

✅ How to Request a Refund/Replacement
  • Email us at care@crozmo.in with your order number and reason for the return/replacement.
  • If approved, we'll send you instructions for returning/replaceing the item.

✅ Shipping Costs
  • Original shipping costs are non-refundable.
  • Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.